SMS & Text Messaging Privacy Policy Effective Date: June 1, 2026
Coastal Bus Line (“we,” “us,” or “our”) uses SMS/text messaging services, including those powered by RingCentral, to communicate with our customers. This policy explains how we collect, use, and protect your information in connection with our text messaging program.
Your consent matters. By providing your mobile number and opting in to receive text messages from Coastal Bus Line, you agree to receive SMS communications as described in this policy. Message and data rates may apply.
1. Types of Text Messages We Send We may send you text messages for the following purposes:
- Customer Notifications & Updates — service alerts, schedule changes, route updates, and general announcements
- Appointment & Reservation Reminders — confirmations and reminders related to bookings or scheduled services
- Customer Support — responses to inquiries, assistance with issues, and follow-up communications
2. How We Collect Your Phone Number We collect your mobile phone number when you:
- Provide it voluntarily through our website, phone calls, or in person
- Sign up to receive text updates or notifications from us
- Contact us via phone or text and consent to future communications
3. How We Use Your Information Your mobile number is used solely to send you the types of messages described above. We do not use your number for automated marketing campaigns without your explicit consent.
4. Sharing of Information We do not sell, rent, or share your mobile phone number or personal information with third parties for their own marketing purposes. Your information may be shared with our SMS service provider (RingCentral) solely for the purpose of delivering messages on our behalf. RingCentral is bound by its own privacy and data security standards.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information shared with RingCentral to enable SMS delivery is not used for any purpose other than message transmission.
5. Opting Out You may opt out of receiving text messages from Coastal Bus Line at any time by replying STOP to any message we send. After opting out, you will receive one final confirmation message and no further texts will be sent to your number unless you re-enroll.
6. Help & Support If you need assistance, reply HELP to any of our text messages or contact us directly using the information below.
7. Message Frequency & Costs Message frequency varies depending on your interactions and service needs. Standard message and data rates may apply based on your mobile carrier and plan.
8. Data Retention We retain mobile contact information only as long as necessary to provide our services or as required by applicable law. You may request deletion of your information at any time by contacting us.
9. Security We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.
10. Changes to This Policy We may update this policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our text messaging services after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us If you have questions about this policy or our SMS practices, please reach out:
Coastal Bus Line Email: [email protected] Phone: 843-928-3028 Address: 4954 N hwy 17 Awendaw, SC 29429 Website: www.coastalbusline.com
© 2026 Coastal Bus Line. All rights reserved.